Exporting Cases
Exporting Cases
On the Case List page (as well as on the Case Details page), the "Export Cases" button enables users to download a comprehensive report of all or individual cases with all comments in Excel format.
The report provides them with key case information such as Case ID, subject, description, type, assigned agent, status, priority, categories, as well as creation and update dates.
The export will consider applied filters and the selected sorting so that only the filtered cases will be exported. The feature is optimized for large case volumes and complies with data protection and security standards.
Case List:
Case Details:
