Changing the Password

Overview

You can change your password for your CGM PORTAL login anytime. This is done on the external Keycloak Account Management platform where you can generally manage your platform access:

Section "Personal info"

Page "Personal info" displays your e-mail address, first and last name and your language. If this page is not displayed in your language, you can change it here and save.

Section "Platform access"

In section "Platform access", page "Authentication", you can

• change your password
• activate a two-factor-authentication for an enhanced security
  This security process requires you to provide two different forms of identification before accessing an account. This way, your account is even more protected against unauthorized access and potential data breaches.
• set up recovery authentication codes
  Recovery authentication codes are one-time use codes to allow you to regain access to your account in the event you lose access to your primary two-factor authentication method. These codes serve as a backup authentication method and should be securely stored in case they are needed for account recovery.

Access

To change your password, proceed as follows:

1. At the top on the right side, click on the arrow button to open the profile drop-down menu.

2. Select option "Change Password".

Alternatively, the password can also be changed in your profile settings: option "My Profile" > tab "Personal & Organization Details" > section "Platform Access" > button "Change Password".

3. This will open the Keycloak Account Management platform where you can change your password.

4. Navigate to section "Platform access" > page "Authentication".

5. Click on the "CHANGE PASSWORD" button.

6. Re-authenticate with your current password and click the "LOGIN" button.

7. Enter your new password into both fields "New Password" / "Confirm password" by following the password strength instructions:

• no user name
• no e-mail address
• min. 10 characters
• at least 1 uppercase character
• at least 1 lowercase character
• at least 1 digit
• at least 1 special character
• no recently used password

8. Activate the checkbox "Sign out from other devices" to log on with your new password.

9. Click on button "SUBMIT".

You can then use your new password for logging on to the CGM PORTAL.