Changing the main contact in a case
Overview
By default, the creator of a case is set as the main contact of the case. If a case should be assigned to someone else in your organization, you can change the main contact.
Note: The availability of this functionality depends on the respective authorizations of cases and roles.
Changing the main contact
1. In the CGM PORTAL, go into the details of the case for which you want to change the main contact.
2. In section "Contact" on the left side, click on the ellipsis icon (three dots) and select "Change Contact".
3. In the pop-up, select the desired contact for your case.
4. Click on button "Save".
